Refund policy

These Terms and Conditions of Sale (hereinafter referred to as the “TCS”) are concluded between, on the one hand, Sirelio, a Belgian company, registered under number 1021.938.352 in the Trade Register of Belgium, with its registered office located at Colfontaine, Belgium, whose trade name is Sirelio (hereinafter “Sirelio”), and on the other hand any person visiting and/or making a purchase on the website https://sirelio.com, hereinafter referred to as “the User”.

Any purchase or visit on the website https://sirelio.com (hereinafter the “Site”) automatically constitutes full acceptance of these TCS.

As a preliminary matter, the terms used throughout these TCS are defined below.

PRELIMINARY ARTICLE – DEFINITIONS

Client: any User of the Site who has a customer account and/or purchases a Product through the Site. Every Client is a User of the Site.

Order: the process by which the Client selects Products to purchase on the Site. The Order is finalized when the Client has selected the Products, chosen the delivery options, and completed the payment.

Product: any product viewable or purchasable on the Site by a User, whether already purchased or not.

User: any person accessing the Site, whether or not they are a Client.

Site: the website https://sirelio.com and all related pages.

ARTICLE 1 – PURPOSE AND SCOPE OF APPLICATION

  1. These TCS define the conditions under which Users may access or use the Site.

  2. The parties are bound by all terms, conditions, and policies described herein, as well as any additional terms referenced in these TCS.

  3. By visiting any part of the Site and/or purchasing a Product, each User agrees, without restriction or reservation, to comply with these TCS.

  4. These TCS are presented to Users for acceptance prior to any Order. Acceptance is strictly limited to the terms, conditions, and policies outlined in paragraph 2 of this Article.

  5. All new tools, features, Products, or services added after the publication date of these TCS are also subject to these TCS.

ARTICLE 2 – VERSION IN FORCE

  1. The version of the TCS that prevails is the most recent one available on the Site.

  2. Sirelio reserves the right to update, change, or replace any part of these TCS at any time and without notice. Users are responsible for reviewing updates at: https://sirelio.com.

  3. Accessing or using the Site after changes have been published constitutes acceptance of the new TCS. Users who refuse them must cease all use of the Site.

ARTICLE 3 – CONDITIONS OF USE

  1. The Site is hosted by Shopify Inc., the e-commerce platform enabling Sirelio to display and sell its Products.

  2. By accepting these TCS, the User expressly declares that they have reached the age of majority in their country of residence and have provided consent for any minor under their responsibility to use the Site.

  3. If the User is a legal entity, it must be duly represented under applicable law.

  4. The User agrees not to use the Site or its Products for illegal or unauthorized purposes.

  5. The User agrees not to compromise the Site by introducing harmful code, viruses, malware, or any damaging technological element.

  6. The operation of the Site or any part of its service may be suspended or interrupted at any time by Sirelio, without notice. Sirelio shall not be held liable for such interruptions.

ARTICLE 4 – GENERAL CONDITIONS

  1. Sirelio reserves the right to refuse access to its services to anyone at any time.

  2. Sirelio may limit the quantities of any Product or service offered.

  3. The User acknowledges that all Product descriptions and prices may be modified at any time without notice.

  4. Sirelio reserves the right to discontinue any Product at any time.

  5. Any Product or service offer is void where prohibited by law.

ARTICLE 5 – PRICES

  1. The User acknowledges that Product prices may change without notice, due to material cost fluctuations, logistics costs, or other reasons. Sirelio is not responsible for the consequences of such changes.

  2. The applicable price is the one displayed at the time the Order is placed.

  3. Prices are displayed in GBP (£), all taxes included.

ARTICLE 6 – PRODUCT PRESENTATION

  1. The User is informed that photographs of Products on the Site aim to present them as clearly as possible.

  2. The User acknowledges that Sirelio cannot guarantee that Products will be identical to photographs due to technical display variations.

  3. Sirelio does not guarantee that the quality of any Products, services, or information will meet the User’s expectations or that errors will be corrected immediately.

  4. The User acknowledges that the Site may contain typographical errors or inaccuracies relating to descriptions, prices, promotions, delivery times, and availability. Sirelio may correct any such errors without notice, including after an Order is placed.

  5. Sirelio is not required to update information on the Site unless required by law.

  6. The User agrees not to hold Sirelio liable for any consequences related to the points outlined in this Article.

ARTICLE 7 – OPTIONAL TOOLS

  1. Sirelio may provide access to third-party tools over which it has no control.

  2. These tools are provided “as is” and “as available,” without warranties.

  3. Users use these tools at their own risk and are encouraged to review third-party terms.

  4. The User agrees not to hold Sirelio liable for the use of these third-party tools.

ARTICLE 8 – THIRD-PARTY LINKS

  1. Some content, Products, or services available on the Site may include third-party material.

  2. Third-party links may redirect Users to websites not affiliated with Sirelio. Sirelio does not evaluate or guarantee their accuracy.

  3. Sirelio shall not be held liable for damages or issues arising from purchases or use of third-party sites.

  4. Users must review third-party policies before engaging in transactions.

ARTICLE 9 – USER COMMENTS AND SUGGESTIONS

  1. If a User submits creative ideas, proposals, or comments to Sirelio, the User agrees that Sirelio may use them without restriction or compensation.

  2. Sirelio is not obligated to maintain the confidentiality of comments or to respond to them.

  3. Sirelio may monitor, edit, or remove content deemed inappropriate.

  4. Users agree to publish respectful comments that do not violate third-party rights.

  5. Users agree not to use false email addresses or impersonate others.

  6. Users are fully responsible for their comments.

ARTICLE 10 – PERSONAL INFORMATION

The submission of personal data is governed by Sirelio’s Privacy Policy, available at:
https://sirelio.com/pages/privacy-policy

ARTICLE 11 – BILLING AND ACCOUNT INFORMATION

  1. The Client agrees to provide accurate and complete Order and account information.

  2. The Client must update personal information, including email and payment details, to ensure Order completion.

  3. Sirelio reserves the right to refuse Orders that appear to come from resellers, distributors, or fraudulent activity.

ARTICLE 12 – PROHIBITED USES

The User agrees not to use the Site for illegal purposes, to violate rights of Sirelio or third parties, to spread false information, to hack, phish, spam, or bypass security systems.

ARTICLE 13 – ORDERS

  1. Users may browse the Site without obligation to purchase.

  2. Orders are confirmed once payment is completed and an email confirmation is sent.

  3. An Order being prepared for shipment cannot be cancelled.

  4. A tracking number will be sent automatically to the Client by email.

  5. Products are shipped within 3 to 5 business days.

  6. Orders are fulfilled within stock limits.

  7. Sirelio may limit or cancel Orders at its discretion.

  8. In case of modification or cancellation, Sirelio will notify the Client.

ARTICLE 14 – DELIVERY, EXCHANGES, RETURNS

  1. Delivery fees are displayed at checkout and must be accepted by the Client.

  2. Fees depend on the delivery destination.

  3. Delivery may be delayed due to third-party carriers; Sirelio is not responsible for delays.

  4. Delivery confirmation indicated by the tracking number is considered proof of delivery.

  5. Returns or exchanges are accepted only if the Product is defective, unless otherwise specified in Sirelio’s Return Policy.

  6. Average delivery time is 2 to 10 business days after shipment.

  7. Stock shortages may extend shipping times by 1 to 6 business days.

ARTICLE 15 – LIABILITY LIMITATIONS AND LEGAL WARRANTIES

  1. Sirelio is not liable for failures due to third parties, the Client, force majeure, or events beyond its control.

  2. Sirelio is not liable for damages resulting from use of the Site or Products.

  3. The Site and Products are provided “as is” and “as available.”

  4. Sirelio and its staff cannot be held liable for losses such as profits, data, or other damages.

  5. The Client may exercise a right of withdrawal within 14 days if the Product has not been opened, used, or damaged.

  6. The Client must notify Sirelio to exercise this right.

  7. Refunds occur within 14 days of receiving the returned Product.

  8. If the Product is damaged or incomplete, no refund will be made.

  9. Products must be compliant at delivery; the Client may report non-compliance within 2 years.

  10. Repair or replacement may be refused if disproportionate in cost.

  11. Hidden defect warranty applies.

  12. Warranty is excluded if the Client misuses or damages the Product.

  13. Warranty applies only if Product is returned in original condition with packaging and accessories.

ARTICLE 16 – INDEMNIFICATION

The User agrees to indemnify and hold Sirelio harmless from any claims arising from violation of these TCS.

ARTICLE 17 – SEVERABILITY

If any provision of these TCS is deemed invalid, the remainder remains enforceable.

ARTICLE 18 – TERMINATION

Users may terminate these TCS at any time by ceasing use of the Site.
Sirelio may terminate access immediately if the User violates these TCS.

ARTICLE 19 – WAIVER

Failure by Sirelio to enforce any right does not constitute a waiver of that right.

ARTICLE 20 – GOVERNING LAW

These TCS and any related agreements are governed by the laws of Belgium, which the User expressly accepts.

ARTICLE 21 – CONTACT INFORMATION

Users may send questions regarding these TCS to:

📧 assistline658@gmail.com
📍 Colfontaine, Belgium